Patient recall
Why Patient Recall Matters for Care and Revenue
Recall is good for patients and good for the practice. Here is why it deserves attention.
DueVisit blog
Guides on patient recall
Practical, honest advice from the team behind DueVisit, written to help you do this well.
Patient recall
Building a Recall System That Works
A recall system is only as good as its reliability. Here is how to build one that runs itself.
Patient recall
Reminders That Patients Appreciate, Not Resent
A recall reminder can feel caring or pushy. Here is how to make it the former.
Patient recall
Reducing No Shows in a Clinic
A no show wastes a slot another patient needed. Here is how to bring the rate down.
Patient recall
The Economics of an Empty Chair
Every unfilled slot has a cost. Here is why recall is one of the best investments a practice makes.
Patient recall
Recall and Patient Loyalty
A good recall system does more than fill slots. It builds loyalty. Here is how.
Patient recall
Handling Patient Data With Care
Recall means handling sensitive information. Here is how to do it responsibly.
Patient recall
Getting Patients to Rebook
A reminder is only half the job. Here is how to turn it into a booked appointment.
Patient recall
A Recall Workflow for a Small Practice
You do not need a big team to run recall well. Here is a workflow that fits a small practice.
Patient recall
How do you choose the right recall interval for each type of patient?
Recall intervals are clinical decisions first and scheduling decisions second. Here is how to set defaults, when to deviate, and how to keep the schedule honest.
Patient recall
When should a practice send recall texts during the week for the best response?
The day and hour a recall message lands changes whether it gets read, acted on, or buried. Here is a practical way to pick send windows without guessing.
Patient recall
Which channel works best for patient recall, text message, email, or phone call?
Each channel has a job. The practices that do recall well use all three in a deliberate order rather than picking a favorite.
Patient recall
What should a practice do when a patient is more than a year overdue?
Long-overdue patients need a different approach than the routine recall list. Here is how to segment them, what to say, and when to stop.
Patient recall
What is the best way to get consent before texting patients about overdue checkups?
Consent is the foundation of a recall program that patients tolerate and regulators do not question. Here is how to collect it, record it, and honor it.
Patient recall
Which recall metrics should a small practice track to know if reminders are working?
You do not need a dashboard with forty tiles. Five numbers, reviewed monthly, tell you whether recall is doing its job and where it is leaking.
Patient recall
How many recall reminder attempts should a practice make before pausing outreach?
Too few attempts and patients slip through. Too many and they opt out. Here is a defensible cadence and the logic behind it.
Patient recall
How much detail should a recall text include without putting patient privacy at risk?
A recall text has to be specific enough to prompt action and vague enough to be safe on a shared phone. Here is where the line sits.
Patient recall
Why does patient recall fail when contact information goes stale, and how do you fix it?
The best reminder in the world does nothing if it goes to a number the patient dropped two years ago. Here is how contact data decays and how to keep it fresh.
Patient recall
Which works better for filling the schedule, pre-booking the next visit or sending recall reminders later?
Booking at checkout and reminding patients months later solve two different problems. Here is how a small practice can run both without texting people who are already on the books.
Patient recall
What should a small practice do when nobody on staff has time to run recall each week?
Recall usually collapses for a scheduling reason, not a motivation one. Here is how to size the real workload, cut it down, and give what remains one clear owner.